Consumer Safety and Health

Consumer Safety and Health Protection

Basic ideas and policies

The Showa Denko Group works to ensure the safety of chemicals and chemical products by using a risk-based method, not only by checking the safety of its products during the stages of design, development, marketing, manufacture, sales and after-sale service, but also by monitoring how customers use and dispose of the products. By this method we identify and reduce risks for various product-related items.
We conduct these risk assessments with a focus on (1) ensuring compliance and (2) promoting product stewardship.

(1) Ensuring compliance

The Showa Denko Group constantly monitors regulatory trends for chemical substances in Japan and abroad to ensure compliance with the laws and regulations of each country in a proactive manner. The head office and each of the sites cooperate with one another in a close manner and share information to prevent noncompliance.
Also, as the basic rules for product safety activities, we set the Quality Assurance and Quality Control Rules (“Rules”) within the company. We review the Rules annually to revise them according to changes in the environment and society and thereby keep them effective to ensure product safety.

(2) Promotion of product stewardship

For the Showa Denko Group, “product stewardship” means to make product safety-related risk assessments in the manufacturing, sale, use and consumption stages of its products and disclose the assessment results to stakeholders as part of its effort for safety, health and the environment.
Based on this idea, we assess the risks related to our chemical products and manage the products in an appropriate manner.

Management system for product safety and regulatory information

As the basic infrastructure for the management of chemicals, we have built a comprehensive chemical substance management system for use within the Showa Denko Group. This system is composed of a database (DB) of information about chemical substances to be managed and another database of information about legal regulations on chemicals enforced in each country, and is equipped with functions that help employees to make effective use of the DB-stored information to perform their duties.


As for chemical substances, we manage information about raw materials and our products in an exhaustive manner under the system. For each chemical substance, our Chemicals Assessment and Management Center collects extensive hazard and regulatory information and evaluates the collected information in a professional manner to ensure high information quality. Also, by updating the regulatory database in a timely manner and regularly reviewing the information stored in the database, we ensure the availability of the latest information. By making use of the functions of this system, which stores high-quality information in an exhaustive manner and provides the latest regulatory information, we efficiently and effectively deal with legal issues to ensure compliance.
For example, by making use of the search function to easily identify and list specific substances and products, we make appropriate responses to the revision of laws in each country. Further, we manage production/import volume and provide necessary notifications in Japan and abroad by linking the tabulation function of the system with another in-house core system. We also make use of the function to create safety data sheets (SDSs) to create and submit SDSs in line with domestic laws and regulations.

As chemical substance-related laws and regulations are now being enacted and revised in an accelerated manner across the world, we will enhance and expand the management system to ensure our own compliance and also fulfill our responsibility as a member of the supply chain.

Materiality KPI and results

Reduce the number of complaints about quality (calculated based on Showa Denko’s criteria) to 40 or below for Group companies in Japan by 2030

 ■ Trends in annual numbers of complaints
    (Group companies in Japan)
In 2018, we conducted activities to attain the target of halving the number of complaints about the quality of our products relative to 2015. Over the course of the year, the number of complaints dropped to one-third of that in 2015 as a result of implementing measures to prevent the recurrence of similar complaints based on the analysis of the fundamental causes of complaints and by learning and sharing lessons from the complaints made to the Showa Denko Group. In 2019, the number decreased by 36% from that in 2018.
We will continue our efforts to further reduce the number of complaints.


Activities in 2019

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